Política de reembolso
Returns & Exchanges Policy
Returns
We accept returns within 30 days of delivery. Items must be unworn, in their original condition, and include all original packaging and tags.
Exchanges
We accept exchanges within 30 days of delivery. The customer is responsible for return shipping costs; we cover shipping on the replacement item.
Personalized & Engraved Items
All personalized, engraved, or custom-made pieces are final sale and are not eligible for return or exchange. Please double-check all spelling, sizes, and details before placing your order — we'll send a confirmation before production begins so you can review everything.
Non-Eligible Items
- Personalized or engraved jewelry
- Sale or clearance items
- Items showing signs of wear or without original packaging
Refunds
We will notify you once we receive and inspect your return and inform you whether it has been approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that banks and credit card companies may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at magnoliajewelryshops@gmail.com
Warranty
All Magnolia Jewelry pieces are guaranteed against manufacturing defects for 1 year from the date of purchase. This warranty does not cover normal wear and tear or damage caused by misuse.
How to Start a Return or Exchange
Email us at magnoliajewelryshops@gmail.com with your order number and photos of the item. We'll respond within 1–2 business days.